Review Management
Review monitoring software means good customer service
How can I more effectively monitor my online reputation when it exists across multiple platforms?
Monitoring and responding to your reviews shapes your business reputation. Happy customers who sing your organization’s praises deserve recognition. Unhappy customers expect you to listen to and resolve their concerns.
Opaleye provides review monitoring on Google, Facebook and 100+ other industry specific sites so your team knows exactly what’s being said about your business. Now you can take action to celebrate happy customers and help recover unhappy ones.
Monitor reviews on the sites that matter most
Do you have to go to five different review sites for each client to check for reviews?
We’ll save you and your team invaluable time by gathering your reviews in one place.
Review Email Notifications
With review email notifications, you can ensure that everyone on your team can help manage your reputation. Celebrate positive reviews and boost morale! Improve your customer support and quickly communicate with unhappy customers. Email review notifications keep your clients engaged with their reviews as well.
Command Center
Help your support team with a centralized review management command center that allows you to filter by review site, set status levels for action from your team, and leave notes for appropriate follow up.
Review Responses
Install a ‘Review Us’ button on any page of your website.
Drive in-store and offline customers to your review funnel with QR codes printed on marketing materials like business cards, signage and advertising.
Add review requests to every email correspondence, company-wide, with email signature snippets.
